Terms & Conditions

Welcome to Kason Mercantile! By browsing our website or purchasing through our platforms (including Amazon, Meesho, and WhatsApp), you acknowledge and accept the terms outlined below. We encourage you to review these terms carefully before completing any transaction or engaging with our services.

Website Usage

• Users must be 18 years of age or older, or must be accompanied by a parent or legal guardian.
• Misuse of our platform, including transmission of harmful software or engagement in unlawful activities, is strictly prohibited.
• We retain the right to decline service, suspend accounts, or void orders as we deem necessary.

Product Information & Cost

• We make every effort to ensure all product details, visuals, and pricing are accurate and up-to-date.
• Pricing may be revised at any time without advance notification.
• Should a product appear with an erroneous price due to technical or human error, we hold the right to decline or void that transaction.

Placing Orders & Making Payments

• Your order becomes official only upon receipt of complete payment.
• We accept various payment options including UPI, debit/credit cards, online banking, and authorized payment platforms.
• After an order is submitted, changes or cancellations can only be made with explicit approval from Kason Mercantile.

Dispatch & Delivery

• We deliver nationwide through reliable courier services.
• Delivery timeframes provided at checkout are estimates and may fluctuate based on your location or unexpected circumstances.
• Kason Mercantile bears no responsibility for delays attributable to courier services or events beyond our control.

Returns, Refunds & Exchanges

• We accept returns or exchanges exclusively for damaged or incorrectly shipped products within 3 days from the date of receipt.
• Made-to-order or personalized products cannot be returned unless they arrive defective.
• Approved refunds will be initiated following our receipt and examination of the returned merchandise.

Made-to-Order Products

• Customized products require precise details provided by the buyer.
• Once production begins, such orders cannot be refunded or canceled.

Account Management & Notifications

• Account holders are solely responsible for safeguarding their login credentials.
• By engaging with our platform, you consent to receiving order-related emails and text messages.
• You may subscribe to promotional communications and unsubscribe at your convenience.

Liability Limitations

• Kason Mercantile cannot be held responsible for indirect, incidental, or resulting damages stemming from platform usage or product acquisition.
• Unless explicitly guaranteed otherwise, all merchandise is provided in its current condition.

Proprietary Rights

• All materials featured on our platform—including branding, imagery, product concepts, and written content—belong exclusively to Kason Mercantile.
• Any unauthorized copying, redistribution, or commercial use of our content is forbidden.