Terms and Conditions

Welcome to Kason Mercantile

Welcome to Kason Mercantile, your trusted online marketplace for quality products at competitive prices. By accessing our website (www.kasonmercantile.com) or mobile application, browsing our products, or making a purchase, you agree to be bound by these Terms and Conditions (“Terms”).

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.

1. General Information

1.1 About Kason Mercantile

Kason Mercantile operates as a resale e-commerce platform, offering a curated selection of products sourced from verified suppliers and manufacturers. We act as an intermediary between buyers and sellers, ensuring quality and customer satisfaction.

1.2 Business Model

• We resell authentic products from trusted sources
• All products are inspected for quality before listing
• We maintain inventory from various suppliers
• Product authenticity and quality are our top priorities

1.3 Contact Information

Company Name: Kason Mercantile
Email: kasonmercantile@gmail.com
Address: Santosh Nagar, Tathawade, 411033
Business Hours: 10 AM – 6 PM IST
Customer Support: Available Monday to Saturday, 10 AM – 6 PM IST

2. Acceptance of Terms

2.1 Agreement to Terms

By using our website or services, you represent that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction
• You have the legal capacity to enter into a binding contract
• You will use our services in compliance with all applicable laws
• All information you provide is accurate, current, and complete

2.2 Minors

If you are under 18 years of age:

• You may only use our services with the involvement and consent of a parent or legal guardian
• Your parent or guardian must agree to these Terms on your behalf
• Purchases made by minors without proper authorization may be cancelled

2.3 Account Responsibility

• You are responsible for maintaining the confidentiality of your account credentials
• You are liable for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We are not responsible for losses arising from unauthorized account access due to your negligence

2.4 Modifications to Terms

• We reserve the right to modify these Terms at any time without prior notice
• Changes become effective immediately upon posting on our website
• Your continued use of our services after changes constitutes acceptance of the modified Terms
• We recommend reviewing these Terms periodically for updates

3. Products and Services

3.1 Product Information

• We strive to provide accurate product descriptions, images, specifications, and pricing
• Product images are for illustrative purposes and may vary slightly from actual items
• Colors may appear different due to monitor settings, lighting, or photography
• We do not warrant that product descriptions or specifications are error-free, complete, or current
• Product packaging may vary from images shown

3.2 Product Authenticity

As a resale platform:

• We source products from authorized distributors and verified suppliers
• All products are genuine and meet quality standards
• We conduct quality checks before listing products
• If you receive a counterfeit or misrepresented product, contact us immediately for resolution

3.3 Product Availability

• Product availability is subject to change without notice
• Stock levels are updated regularly but may not reflect real-time availability
• If a product becomes unavailable after your order, we will notify you promptly
• You may choose an alternative product or receive a full refund for unavailable items

3.4 Pricing

• All prices are listed in Indian Rupees (INR)
• Prices include applicable GST and taxes unless otherwise stated
• Shipping charges, if applicable, are displayed separately during checkout
• Prices are subject to change without prior notice
• Price changes do not affect orders already confirmed and paid

3.5 Pricing Errors

Despite our best efforts, pricing errors may occur:

• If we discover a pricing error before shipping, we will notify you
• You may choose to complete the purchase at the correct price or cancel the order
• If payment was already processed for an incorrectly priced item, we reserve the right to cancel the order and issue a full refund
• We are not obligated to honor incorrect prices

3.6 Product Warranties

• Products may come with manufacturer warranties where applicable
• Warranty terms vary by product and manufacturer
• We are not responsible for manufacturer warranty claims
• For warranty service, contact the manufacturer directly with warranty documentation
• We will assist with warranty claim coordination where possible

4. Orders and Purchases

4.1 Order Placement

When you place an order:

• You are making an offer to purchase the selected products
• Your order is subject to acceptance and product availability
• You will receive an order confirmation email acknowledging receipt of your order
• Order confirmation does not constitute acceptance—acceptance occurs when we send a shipping confirmation

4.2 Order Acceptance

We reserve the right to refuse, cancel, or limit orders for reasons including:

• Product unavailability
• Pricing or product information errors
• Suspected fraudulent, suspicious, or illegal activity
• Previous violations of our Terms
• Inability to verify customer information
• Orders that exceed reasonable purchase quantities
• Restrictions based on location or payment method

4.3 Order Confirmation

After placing an order, you will receive:

• Order Confirmation Email: Acknowledging we received your order
• Payment Confirmation: Confirming successful payment processing
• Shipping Confirmation: Sent when your order is dispatched with tracking details

4.4 Order Modification

• Orders cannot be modified or cancelled once payment is confirmed
• If you need to make changes, contact us immediately
• We will attempt to accommodate modification requests if the order has not been processed
• No guarantee that modification requests can be fulfilled

4.5 Order Cancellation by Customer

• Cancellation requests must be submitted as soon as possible
• If the order has not been shipped, we may accept the cancellation
• If the order has already been shipped, standard return policies apply
• Refunds for cancelled orders are processed according to our refund policy

4.6 Order Cancellation by Kason Mercantile

We may cancel orders due to:

• Product unavailability or stock limitations
• Pricing or technical errors
• Suspected fraud or unauthorized transactions
• Inability to verify payment or customer information
• Force majeure events or circumstances beyond our control

You will be notified promptly of any cancellation, and refunds will be processed if payment was received.

5. Payment Terms

5.1 Payment Processing

All payments are processed securely through Razorpay, our authorized payment gateway partner. By making a purchase, you agree to comply with Razorpay’s Terms of Service available at: https://razorpay.com/terms/

5.2 Accepted Payment Methods

We accept the following payment methods through Razorpay:

• Credit Cards: Visa, Mastercard, American Express, Rupay, Diners Club
• Debit Cards: All major banks
• Net Banking: All major Indian banks
• UPI: Google Pay, PhonePe, Paytm, BHIM, and other UPI apps
• Digital Wallets: Paytm, Mobikwik, Freecharge, Ola Money, Airtel Money
• EMI Options: Available on select credit cards and products
• Buy Now Pay Later: LazyPay, Simpl, ePayLater (where available)

5.3 Payment Security

Your payment security is our priority:

• Kason Mercantile does not store or have access to your complete credit/debit card information
• All payment data is encrypted and processed securely by Razorpay
• Razorpay is PCI-DSS Level 1 compliant, ensuring the highest security standards
• We use SSL encryption to protect data transmission
• Never share your card details, CVV, or OTP with anyone claiming to be from Kason Mercantile

5.4 Payment Authorization

By providing payment information, you:

• Authorize Kason Mercantile and Razorpay to charge the total order amount
• Confirm you have the legal right to use the payment method provided
• Represent that all payment information is accurate and current
• Accept responsibility for all charges incurred through your account

5.5 Payment Confirmation

• Payment confirmation is sent via email after successful transaction
• Orders are processed only after payment verification
• In case of payment gateway issues, please contact our customer support
• Keep payment confirmation receipts for your records

5.6 Failed or Declined Transactions

If your payment fails or is declined:

• Your order will not be processed
• No amount will be charged to your account
• You will receive notification of the failed transaction
• You may retry payment or use an alternative payment method
• If amount was debited despite failure, it will be automatically refunded by your bank within 5-7 business days

5.7 Double Payment or Payment Errors

If you are accidentally charged twice:

• Contact us immediately with transaction details
• We will investigate and process a refund for the duplicate charge
• Refunds typically take 7-10 business days to reflect in your account
• Keep all transaction receipts until the issue is resolved

5.8 Currency

• All transactions are processed in Indian Rupees (INR)
• Prices displayed include applicable taxes unless stated otherwise
• International cards may be subject to currency conversion fees by your card issuer

5.9 EMI and Installment Plans

For EMI purchases:

• EMI availability depends on your bank and card eligibility
• Interest rates and processing fees are determined by your bank
• Kason Mercantile is not responsible for EMI transaction failures
• Contact your bank for EMI-related queries
• EMI orders cannot be cancelled after confirmation

6. Shipping and Delivery

6.1 Shipping Coverage

• We currently ship across India only
• International shipping is not available at this time
• Some remote areas may have limited or no delivery service
• PIN code availability is verified during checkout

6.2 Shipping Partners

We work with trusted courier and logistics partners including:

• India Post
• Delhivery
• Blue Dart
• DTDC
• Ecom Express
• Other reliable regional carriers

6.3 Shipping Charges

• Shipping charges are calculated based on product weight, dimensions, and delivery location
• Charges are displayed during checkout before order confirmation
• Free shipping may be offered on select products or minimum order values
• Promotional free shipping is subject to terms and conditions

6.4 Delivery Timeframes

Estimated delivery times vary by location:

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-12 business days

Please Note:

• Delivery times are estimates and not guaranteed
• Actual delivery may vary due to factors beyond our control
• Weekends, public holidays, and festivals may extend delivery time
• Weather conditions, natural disasters, or logistics issues may cause delays

6.5 Order Tracking

• Tracking information is sent via email/SMS once your order is shipped
• Track your order using the tracking number provided
• Contact us if tracking information is not updated within 24 hours of shipment

6.6 Delivery Address

• Ensure your shipping address is accurate and complete
• Include landmark, contact number, and alternative contact details
• We are not responsible for delivery to incorrect addresses provided by customers
• Address changes are not possible once the order is shipped
• Incorrect addresses may result in return to sender and additional charges for re-delivery

6.7 Delivery Attempts

• Our courier partners make multiple delivery attempts
• If delivery fails due to recipient unavailability, the package may be returned
• Ensure someone is available to receive the package
• Provide accurate contact information for delivery coordination
• Check SMS/email notifications from courier partners

6.8 Failed Delivery

If delivery fails due to:

• Incorrect or incomplete address
• Recipient unavailability
• Refusal to accept delivery
• Unreachable contact number

The package will be returned to us. Additional shipping charges may apply for re-delivery.

6.9 Delivery Confirmation

• Inspect the package for external damage before accepting delivery
• If the package appears damaged, note it on the delivery receipt or refuse delivery
• Open and inspect products immediately after receipt
• Report any issues within 24-48 hours of delivery

6.10 Risk of Loss

• Risk of loss and title for products pass to you upon delivery
• Once delivered successfully, we are not responsible for loss or theft
• For high-value items, we recommend someone be present to receive delivery

6.11 Shipping Delays

We are not liable for delays caused by:

• Natural disasters, extreme weather, or acts of God
• Political unrest, strikes, or civil disturbances
• Government restrictions or customs delays
• Courier company delays or operational issues
• Incorrect address or contact information provided by customer
• Public holidays or festival seasons

6.12 Undelivered Orders

If an order is marked “delivered” but you haven’t received it:

• Check with family members, neighbors, or building security
• Verify the delivery address in your order confirmation
• Contact the courier company using tracking information
• Contact us within 48 hours with details for investigation

7. Returns, Refunds, and Exchanges

7.1 Return Eligibility

We accept returns/exchanges in the following cases:

• Defective or Damaged Products: Manufacturing defects or damage during shipping
• Wrong Product Delivered: Item received differs from what was ordered
• Missing Items: Incomplete order or missing accessories
• Quality Issues: Product does not meet described quality standards

Return Window: Returns must be initiated within 7 days of delivery

7.2 Non-Returnable Items

The following items cannot be returned:

• Products explicitly marked as “non-returnable”
• Items used, washed, worn, or with removed tags
• Products with missing original packaging, labels, or accessories
• Intimate wear, cosmetics, or personal care items (unless defective/unopened)
• Customized or personalized products (unless defective)
• Products damaged due to misuse or negligence
• Items without original invoice or proof of purchase

7.3 Return Process

Step 1: Initiate Return Request

• Contact us within 7 days of delivery via email or phone
• Provide order number, reason for return, and photos of the product/defect

Step 2: Return Authorization

• Our team will review your request within 24-48 hours
• If approved, you’ll receive return instructions and return address
• Return authorization is valid for 7 days from issuance

Step 3: Package the Product

• Pack the product securely in original packaging with all accessories
• Include invoice/receipt
• Ensure the product is unused and in original condition (unless defective)

Step 4: Ship the Product

• Ship to the provided return address
• Use a tracked shipping method for your protection
• Keep tracking information until refund is processed

Step 5: Inspection

• We inspect returned products within 3-5 business days of receipt
• If return is approved, refund/exchange is processed
• If return is rejected, the product will be sent back to you

7.4 Return Shipping Costs

• Defective/Wrong Products: Return shipping borne by Kason Mercantile
• Customer Preference: Return shipping borne by customer
• We provide prepaid return labels for defective or incorrect items
• For customer preference returns, deduct shipping costs from refund (if applicable)

7.5 Refund Policy

Refund Method:

• All refunds are processed through Razorpay to the original payment method
• We do not provide cash refunds or bank transfers

Refund Timeline:

• Refund initiated within 7-10 business days after receiving and inspecting returned product
• Bank processing time: Additional 5-7 business days
• Total refund time: Approximately 12-17 business days from product return

Refund Amount:

• Full product amount (for eligible returns)
• Original shipping charges are non-refundable (unless wrong/defective item)
• Return shipping costs may be deducted (for customer preference returns)

Failed Transactions:

• Auto-refunded by Razorpay within 5-7 business days
• If not received, contact your bank or Razorpay support

7.6 Partial Refunds

Partial refunds may be issued for:

• Products returned with signs of use or damage
• Products missing original packaging, tags, or accessories
• Products returned after the eligible return period
• Products with minor defects that don’t affect functionality

7.7 Exchange Policy

• Exchanges are subject to product availability
• Size, color, or variant exchanges accepted within 7 days
• Product must be unused, in original condition with tags
• If exchange product is unavailable, you may opt for a refund or store credit

Exchange Process:

• Contact us with exchange request
• Return the original product following return process
• New product shipped once we receive and approve the return
• Price difference (if any) will be charged or refunded

7.8 Damaged or Defective Products

If you receive a damaged or defective product:

• Report within 24-48 hours of delivery
• Provide photos/videos showing the defect or damage
• We will arrange free pickup or prepaid return
• Choose replacement or full refund
• Replacement priority over refund (subject to availability)

7.9 Missing Items or Incomplete Orders

If items are missing from your order:

• Report within 24 hours of delivery
• We will investigate and ship missing items or issue a refund
• No return required for missing items

7.10 Refund to Store Credit

• You may opt for store credit instead of refund
• Store credit has no expiration date
• Can be used for future purchases
• Cannot be transferred or redeemed for cash

8. User Accounts

8.1 Account Creation

• Creating an account is optional but recommended for easier checkout and order tracking
• Provide accurate, complete, and current information during registration
• You are responsible for maintaining account confidentiality
• One person cannot create multiple accounts

8.2 Account Information

You agree to:

• Keep your account information accurate and updated
• Maintain the security of your password
• Not share your account credentials with others
• Notify us immediately of unauthorized account access
• Accept responsibility for all activities under your account

8.3 Account Termination

We reserve the right to suspend or terminate accounts:

• For violation of these Terms
• For fraudulent or illegal activity
• For abuse of our services or staff
• For multiple chargebacks or payment disputes
• At our sole discretion with or without notice

You may request account deletion by contacting customer support.

8.4 Account Data

• We retain account and order data as per our Privacy Policy
• Deleted accounts may retain transaction history for legal/accounting purposes
• Personal data handling is governed by our Privacy Policy

9. Intellectual Property Rights

9.1 Ownership

All content on Kason Mercantile website, including but not limited to:

• Logos, trademarks, and brand names
• Product images, descriptions, and graphics
• Website design, layout, and code
• Text, videos, and multimedia content
• Software and functionality

…is the exclusive property of Kason Mercantile, our licensors, or content providers, protected by Indian and international intellectual property laws.

9.2 Restrictions

You may not, without our express written permission:

• Copy, reproduce, distribute, or display our content
• Modify, create derivative works, or reverse engineer our website
• Use our trademarks, logos, or brand elements
• Extract data using automated tools, bots, or scrapers
• Frame or mirror any part of our website
• Use our content for commercial purposes

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and print pages for your personal use
• Make purchases through our platform

This license terminates if you violate these Terms.

9.4 User-Generated Content

If you submit reviews, comments, photos, or feedback:

• You grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content
• You represent that you own or have rights to submitted content
• You will not submit content that infringes third-party rights
• We may remove or refuse any user content at our discretion

9.5 Product Images and Descriptions

• Product images may be sourced from manufacturers or suppliers
• We have rights to use product images for resale purposes
• Watermarking or unauthorized use of our product listings is prohibited

9.6 Copyright Infringement

If you believe your copyright has been infringed:

• Contact us with details of the alleged infringement
• Provide proof of ownership and location of infringing content
• We will investigate and take appropriate action

10. Privacy and Data Protection

10.1 Privacy Policy

Your use of our services is governed by our Privacy Policy, which explains:

• What personal information we collect
• How we use and protect your information
• Your rights regarding your data
• Cookie usage and tracking

By using our services, you consent to data practices described in our Privacy Policy.

10.2 Information We Collect

• Personal information (name, email, phone, address)
• Payment information (processed securely by Razorpay)
• Order and transaction history
• Browsing behavior and preferences
• Device and browser information
• IP address and location data

10.3 How We Use Your Information

• Process and fulfill orders
• Communicate order status and updates
• Provide customer support
• Improve our services and website
• Send promotional communications (with consent)
• Comply with legal obligations
• Prevent fraud and ensure security

10.4 Communication Consent

By placing an order or creating an account, you agree to receive:

• Transactional communications: Order confirmations, shipping updates, delivery notifications (cannot opt-out)
• Service communications: Account updates, policy changes, important notices
• Promotional communications: Marketing emails, special offers, new product announcements (you may opt-out)

10.5 Opt-Out Options

• Unsubscribe from promotional emails using the link in email footer
• Contact customer support to update communication preferences
• Transactional and service emails cannot be disabled

10.6 Data Security

• We implement industry-standard security measures
• SSL encryption for data transmission
• Secure servers and access controls
• Regular security audits and updates
• However, no system is 100% secure; we cannot guarantee absolute security

10.7 Third-Party Sharing

We may share information with:

• Payment processors (Razorpay): For payment processing
• Shipping partners: For order delivery
• Service providers: For website hosting, analytics, customer support
• Legal authorities: When required by law

We do not sell personal information to third parties.

10.8 Data Retention

• We retain your data as long as necessary for business and legal purposes
• You may request data deletion subject to legal retention requirements
• Deleted accounts may retain transaction records for accounting/legal compliance

10.9 Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request data deletion (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge complaints with data protection authorities

11. Prohibited Activities

You agree not to:

11.1 Unlawful Use

• Use our services for any illegal purpose
• Violate any applicable laws or regulations
• Engage in fraudulent activities
• Use stolen payment methods or credentials

11.2 Security Violations

• Attempt unauthorized access to our systems or networks
• Interfere with website operation or security features
• Upload viruses, malware, or harmful code
• Circumvent security or authentication measures

11.3 Abuse and Harassment

• Harass, threaten, or abuse other users or staff
• Use offensive, defamatory, or inappropriate language
• Impersonate others or misrepresent your identity
• Stalk or violate privacy of others

11.4 Commercial Misuse

• Resell products for commercial gain without authorization
• Use our platform for unauthorized business purposes
• Scrape product data for competitive analysis
• Create accounts to manipulate reviews or ratings

11.5 System Abuse

• Use automated tools, bots, or scripts
• Attempt to overload or crash our servers
• Extract data through unauthorized means
• Reverse engineer our website or applications

11.6 Intellectual Property Violations

• Infringe copyrights, trademarks, or other IP rights
• Use our content without permission
• Submit content you don’t have rights to

11.7 Review Manipulation

• Post fake or misleading reviews
• Incentivize or compensate for reviews
• Review your own products
• Submit reviews for products not purchased

Violation of these prohibitions may result in account termination, legal action, and reporting to authorities.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our website and services are provided “AS IS” and “AS AVAILABLE”
• We make no warranties, express or implied, regarding:
  • Uninterrupted or error-free service
  • Accuracy or reliability of information
  • Product fitness for particular purpose
  • Merchantability or quality
  • Security or virus-free operation
• We do not guarantee:
  • Product availability or delivery timelines
  • Third-party service performance
  • Compatibility with your devices or systems

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KASON MERCANTILE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage (except where legally required)
• Damages arising from third-party actions or services
• Delays, errors, or service interruptions

Maximum Liability: Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12.3 Third-Party Services

We are not responsible for:

• Razorpay payment processing issues (governed by Razorpay’s terms)
• Courier/shipping partner delays or errors
• Manufacturer defects or warranty claims
• Third-party website links or content
• Actions of product suppliers or manufacturers

12.4 Product Information

• Product descriptions are provided by manufacturers/suppliers
• We strive for accuracy but cannot guarantee all information is current or complete
• Product performance may vary based on usage and conditions
• Colors, sizes, and specifications may vary slightly from images

12.5 User Responsibility

You are responsible for:

• Verifying product suitability for your needs
• Proper product usage and care
• Securing your account and payment information
• Providing accurate shipping and contact information
• Reading and understanding product descriptions before purchase

12.6 Legal Compliance

• Some jurisdictions do not allow certain liability limitations
• In such cases, our liability is limited to the maximum extent permitted by law
• These disclaimers do not affect your statutory rights as a consumer

13. Indemnification

You agree to indemnify, defend, and hold harmless Kason Mercantile, its owners, directors, employees, agents, and partners from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your use or misuse of our services
• Your violation of any laws or third-party rights
• Content you submit or post
• Unauthorized use of your account due to your negligence
• Your product reviews or user-generated content
• False or misleading information you provide
• Your fraudulent or illegal activities

This indemnification obligation survives termination of these Terms.